Jira Service Management

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Please choose one of the options below that best matches your support needs.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"287","name":"New Feature","descriptionHtml":"","callToAction":"New Feature","introHtml":"","icon":13955,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13955","groups":[],"key":""},{"id":"39","name":"COGS, IvA, TvA update","descriptionHtml":"","callToAction":"COGS, IvA, TvA update","introHtml":"Enter information for a COGS, IvA, TvA update request","icon":12225,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12225","groups":[5,31],"key":""},{"id":"3","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"Do you have a question or need additional training?","icon":12227,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12227","groups":[4],"key":""},{"id":"135","name":"Payroll Issue","descriptionHtml":"","callToAction":"Payroll Issue","introHtml":"Do you have a Payroll issue?","icon":12212,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12212","groups":[32],"key":""},{"id":"27","name":"Issue","descriptionHtml":"Please give as much detail about the issue as possible. Information such as the page you are viewing, the date range that you are viewing, which web browser you are using, and a description of steps you are taking when the issue occurs.","callToAction":"Issue","introHtml":"Do you have an error or an issue with Decision Logic","icon":12239,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12239","groups":[32],"key":""},{"id":"253","name":"\tOrder Guide Addition/Removal","descriptionHtml":"","callToAction":"\tOrder Guide Addition/Removal","introHtml":"Enter information for adding or removing items from an Order Guide.","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[6],"key":""},{"id":"254","name":"New Ingredient Addition","descriptionHtml":"Enter up to 5 new Ingredients using the form below. For more than 5 Ingredients, please request a template.","callToAction":"New Ingredient Addition","introHtml":"Enter information for a new Ingredient","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[6],"key":""},{"id":"252","name":"Login Issue","descriptionHtml":"Use this form if you cannot get to your Decision Logic site. If you forgot your password, please contact your Decision Logic administrator or use the Forgot Password link on the login screen.","callToAction":"Login Issue","introHtml":"Do you have an error when attempting to log in?","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[32],"key":""},{"id":"255","name":"New Vendor Addition","descriptionHtml":"Please enter the information needed to create a new Vendor.","callToAction":"New Vendor Addition","introHtml":"Enter information for a new PPC Vendor","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[6],"key":""},{"id":"139","name":"Create New Store","descriptionHtml":"Use this form to complete the process of creating a new store in Decision Logic. If you need the UDT Client installer, please click <a href=\"https://decisionlogic.atlassian.net/wiki/spaces/CKB/pages/6357191/Universal+Data+Transfer+UDT+Install\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.","callToAction":"Create New Store","introHtml":"Enter information about a new store in Decision Logic","icon":12200,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12200","groups":[31],"key":""},{"id":"239","name":"Add New Menu Item Recipe","descriptionHtml":"Use this form to add a Menu Item to Decision Logic. Be as exact as possible with category, prepped item, and ingredient names.","callToAction":"Add New Menu Item Recipe","introHtml":"Use this form for creating a new Menu Item.","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[6],"key":""},{"id":"256","name":"Create New Store","descriptionHtml":"Use this form to complete the process of creating a new store in Decision Logic. If you need the UDT Client installer, please click <a href=\"https://decisionlogic.atlassian.net/wiki/spaces/CKB/pages/6357191/Universal+Data+Transfer+UDT+Install\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.","callToAction":"Create New Store","introHtml":"Enter information about a new store in Decision Logic","icon":13845,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13845","groups":[6],"key":""},{"id":"258","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"General Support Task","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[31],"key":""},{"id":"259","name":"Retrieve UDT Store Information","descriptionHtml":"","callToAction":"Retrieve UDT Store Information","introHtml":"Use this form to request a store's UDT information.","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[31],"key":""},{"id":"140","name":"Get UDT Installer","descriptionHtml":"To get the UDT Installer package, please follow this link: <a href=\"https://decisionlogic.atlassian.net/wiki/spaces/CKB/pages/6357191/Universal+Data+Transfer+UDT+Install\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Universal Data Transfer (UDT) Install</a> If you need the StoreID and GUID, please <a href=\"https://decisionlogic.atlassian.net/servicedesk/customer/portal/1/group/31/create/259\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">use this form</a>.","callToAction":"Get UDT Installer","introHtml":"Enter information to get the UDT","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[31],"key":""},{"id":"260","name":"Export Request","descriptionHtml":"","callToAction":"Export Request","introHtml":"","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[],"key":""},{"id":"261","name":"Concierge Request","descriptionHtml":"","callToAction":"Concierge Request","introHtml":"Generic Concierge Request","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[6],"key":""},{"id":"251","name":"Add Non-electronic Bid File Items","descriptionHtml":"Use this form to add up to 5 items to non-electronic bid files. For more than 5 items, give the Distributor name as it appears in Decision Logic and we will provide a template for you to fill out. For all fields use the names of the fields as they appear in Decision Logic.","callToAction":"Add Non-electronic Bid File Items","introHtml":"Enter information for adding items to non-electronic bid files.","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[6],"key":""},{"id":"138","name":"Ordering Issue","descriptionHtml":"Use this form in the event that you cannot order product through Decision Logic. 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