Jira Service Management

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Please choose one of the options below that best matches your support needs.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"253","name":"\tOrder Guide Addition/Removal","descriptionHtml":"","callToAction":"\tOrder Guide Addition/Removal","introHtml":"Enter information for adding or removing items from an Order Guide.","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[6],"key":""},{"id":"239","name":"Add New Menu Item Recipe","descriptionHtml":"Use this form to add a Menu Item to Decision Logic. Be as exact as possible with category, prepped item, and ingredient names.","callToAction":"Add New Menu Item Recipe","introHtml":"Use this form for creating a new Menu Item.","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[6],"key":""},{"id":"251","name":"Add Non-electronic Bid File Items","descriptionHtml":"Use this form to add up to 5 items to non-electronic bid files. For more than 5 items, give the Distributor name as it appears in Decision Logic and we will provide a template for you to fill out. For all fields use the names of the fields as they appear in Decision Logic.","callToAction":"Add Non-electronic Bid File Items","introHtml":"Enter information for adding items to non-electronic bid files.","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[6],"key":""},{"id":"39","name":"COGS, IvA, TvA update","descriptionHtml":"","callToAction":"COGS, IvA, TvA update","introHtml":"Enter information for a COGS, IvA, TvA update request","icon":12225,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12225","groups":[5,31],"key":""},{"id":"261","name":"Concierge Request","descriptionHtml":"","callToAction":"Concierge Request","introHtml":"Generic Concierge Request","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[6],"key":""},{"id":"139","name":"Create New Store","descriptionHtml":"Use this form to complete the process of creating a new store in Decision Logic. If you need the UDT Client installer, please click <a href=\"https://decisionlogic.atlassian.net/wiki/spaces/CKB/pages/6357191/Universal+Data+Transfer+UDT+Install\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.","callToAction":"Create New Store","introHtml":"Enter information about a new store in Decision Logic","icon":12200,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12200","groups":[31],"key":""},{"id":"256","name":"Create New Store","descriptionHtml":"Use this form to complete the process of creating a new store in Decision Logic. If you need the UDT Client installer, please click <a href=\"https://decisionlogic.atlassian.net/wiki/spaces/CKB/pages/6357191/Universal+Data+Transfer+UDT+Install\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.","callToAction":"Create New Store","introHtml":"Enter information about a new store in Decision Logic","icon":13845,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13845","groups":[6],"key":""},{"id":"140","name":"Get UDT Installer","descriptionHtml":"To get the UDT Installer package, please follow this link: <a href=\"https://decisionlogic.atlassian.net/wiki/spaces/CKB/pages/6357191/Universal+Data+Transfer+UDT+Install\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Universal Data Transfer (UDT) Install</a> If you need the StoreID and GUID, please <a href=\"https://decisionlogic.atlassian.net/servicedesk/customer/portal/1/group/31/create/259\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">use this form</a>.","callToAction":"Get UDT Installer","introHtml":"Enter information to get the UDT","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[31],"key":""},{"id":"27","name":"Issue","descriptionHtml":"Please give as much detail about the issue as possible. Information such as the page you are viewing, the date range that you are viewing, which web browser you are using, and a description of steps you are taking when the issue occurs.","callToAction":"Issue","introHtml":"Do you have an error or an issue with Decision Logic","icon":12239,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12239","groups":[32],"key":""},{"id":"252","name":"Login Issue","descriptionHtml":"Use this form if you cannot get to your Decision Logic site. If you forgot your password, please contact your Decision Logic administrator or use the Forgot Password link on the login screen.","callToAction":"Login Issue","introHtml":"Do you have an error when attempting to log in?","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[32],"key":""},{"id":"254","name":"New Ingredient Addition","descriptionHtml":"Enter up to 5 new Ingredients using the form below. For more than 5 Ingredients, please request a template.","callToAction":"New Ingredient Addition","introHtml":"Enter information for a new Ingredient","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[6],"key":""},{"id":"255","name":"New Vendor Addition","descriptionHtml":"Please enter the information needed to create a new Vendor.","callToAction":"New Vendor Addition","introHtml":"Enter information for a new PPC Vendor","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[6],"key":""},{"id":"138","name":"Ordering Issue","descriptionHtml":"Use this form in the event that you cannot order product through Decision Logic. If you need items added to your order guide and have a Concierge Services contract, use this <a href=\"https://decisionlogic.atlassian.net/servicedesk/customer/portal/1/create/137\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">form </a>.","callToAction":"Ordering Issue","introHtml":"Do you have an ordering issue?","icon":12226,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12226","groups":[32],"key":""},{"id":"135","name":"Payroll Issue","descriptionHtml":"","callToAction":"Payroll Issue","introHtml":"Do you have a Payroll issue?","icon":12212,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12212","groups":[32],"key":""},{"id":"3","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"Do you have a question or need additional training?","icon":12227,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12227","groups":[4],"key":""},{"id":"259","name":"Retrieve UDT Store Information","descriptionHtml":"","callToAction":"Retrieve UDT Store Information","introHtml":"Use this form to request a store's UDT information.","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[31],"key":""},{"id":"258","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"General Support Task","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[31],"key":""},{"id":"290","name":"Tip Category Configuration","descriptionHtml":"","callToAction":"Tip Category Configuration","introHtml":"Enter information for updating a store's Tip Category Configuration.","icon":13956,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13956","groups":[31],"key":""},{"id":"260","name":"Export Request","descriptionHtml":"","callToAction":"Export Request","introHtml":"","icon":12232,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[],"key":""},{"id":"287","name":"New Feature","descriptionHtml":"","callToAction":"New Feature","introHtml":"","icon":13955,"iconUrl":"https://decisionlogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13955","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Question"},{"id":31,"name":"Task"},{"id":32,"name":"Error"},{"id":6,"name":"Concierge Service"},{"id":5,"name":"Update"}],"orderMapping":{"6":[256,255,254,253,251,239,261],"31":[140,259,139,39,258,290],"32":[252,135,138,27],"4":[3],"5":[39]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"20f958b7-ceb6-317c-9eee-af3fa357181c","appLinkName":"Confluence (decisionlogic.atlassian.net)","appLinkUrl":"https://decisionlogic.atlassian.net/wiki","spaceKey":"CKB","spaceName":"Customer Knowledge Base","spaceUrl":"https://decisionlogic.atlassian.net/wiki/wiki/display/CKB","isServer":false},"labels":[],"projectKey":"DLS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DLS","userLanguageHeader":"Customer Knowledge Base","userLanguageMessageWiki":"Follow this link to visit the <a href=\"https://decisionlogic.atlassian.net/wiki/display/CKB/Customer+Knowledge+Base\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Customer Knowledge Base</a>","defaultLanguageHeader":"Customer Knowledge Base","defaultLanguageMessage":"Follow this link to visit the [*Customer Knowledge Base*|https://decisionlogic.atlassian.net/wiki/display/CKB/Customer+Knowledge+Base]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Decision Logic Help Center","description":"Welcome to the help center - we're here to help! 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