Decision Logic strives for all users to have an excellent experience using our web and mobile platforms. For Decision Logic users on the web, we recommend the latest version of Chrome for all of our users.
Decision Logic supports the following browsers:
Mozilla Firefox (Until DLv6.18, ~5/23/23)
- Microsoft Internet Explorer 11 (IE 11) (Support will be discontinued Dec 31, 2020)
We support the latest version of Google Chrome (which automatically updates whenever it detects that a new version of the browser is available).
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Decision Logic’s web platform works best with Google Chrome. |
We support the current and previous major releases of Firefox (until May 2023), Edge, and Safari on a rolling basis. Our engineering teams make use of new capabilities available in modern, up-to-date browsers.
That’s why we have made the decision to support only modern browsers.
They also provide improved security and performance.
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Decision Logic will discontinue official support for Firefox after version 6.18
In order to better streamline some of our development processes, Decision Logic will no longer officially support Firefox as one of its supported browsers following the 6.18 release.
Users of Firefox may continue to use this browser if they wish, as most features/modules will still work without issue. But, in the event that a bug/issue is found that only affects Firefox and not our officially supported browsers, DL has the option not to make fixes for that specific issue. The release of 6.18 is scheduled to take place in late May 2023 at this time. Information about this change will be included in our release notes as well.
Decision Logic is a Microsoft Preferred Partner
As a Microsoft Preferred Partner, we support Microsoft in their approach to keep technology moving forward, and we will strive to do the same.
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"Beginning January 12, 2016, only the most current version of Internet Explorer available for a supported operating system will receive technical support and security updates. Internet Explorer 11 is the last version of Internet Explorer and will continue to receive security updates, compatibility fixes, and technical support on Windows 7, Windows 8.1, and Windows 10. Internet Internet Explorer 11 offers improved security, increased performance, better backward compatibility, and support for the web-standards that power today’s websites and services. Microsoft encourages customers to upgrade and stay up-to-date on the latest browser for a faster, more secure browsing experience." -- Support for older versions of Internet Explorer ended, Jan. 2016 |
Troubleshooting
Do Begin by verifying that you have the latest updates for your web browser and operating system?.
If you are experiencing a problem using one of the browsers we support, please submit a support ticket by visiting the ticket by visiting the Decision Logic Help Service Center.
If you are experiencing a problem on an unsupported browser, the issue might be resolved by moving to a supported browser.
How do I clear Cache from the Desktop Web Browser?
Browser | Windows Document Link | macOS Document Link |
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| Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and Cookies | None |
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How do I clear Cache from the Mobile Web Browsers?
Operating System | Document Link |
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| Internet Explorer (Windows Phone) - Clearing Cache and Cookies |
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For additional questions or assistance, please submit a support ticket by visiting the Decision Logic Service Center. |