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OpCo Number
(or name)

Ship-to Customer#

Invoice Number
(or date range)

Customer # to Send Catalog For

Email or FTP






















Missing Item Numbers, Split or Broken Case items

  • Send an email to: 000-customer.support@corp.sysco.com  or servicedesk@corp.sysco.com cc: helpdesk@decisionlogic.co  your Account Manager or Implementation Manager andrea.patterson@decisionlogic.co 
  • Customers will need to provide a list of Sysco item numbers from the Decision Logic Bid File Maintenance#Download that are missing OR that need to be configured as Split or Broken Case items to Sysco
  • Sysco will need to add items and will do so every Friday before 9 am CDT
  • Sysco will need to ensure items are properly formatted for Decision Logic split/broken case setting
    • To do this Sysco must provide two lines for each split/broken case in the .832 file. One line for the case price and a second line for the each price. 
    • Decision Logic can share customer numbers  and item numbers with Sysco IT where this format is working correctly to ensure they apply the same format for each Opco's Integration.