Performance Tracking in Decision Logic is designed as a tool for the store and above-store managers to evaluate employees based on customizable metrics. While similar to Line Check, a Performance Tracking Sheet (PTS or Sheet) allows its creator to assign weighted values to specific metrics, yielding results that are fine-tuned to the needs of the business and more accurate ranking capacity. They can also be used in conjunction - a ‘yes/no’ line check item, “PTS completed for all Groups and Day Parts” can be added to a Line Check Schedule!
Performance Tracking is commonly used for evaluating
Daily employee pre-shift readiness
Daily employee post-shift closing procedures
Employee or manager performance monthly, quarterly, etc
Company or menu knowledge, understanding, and retention
More recently, Performance Tranking has been used to ensure employee health and guest safety with pre-shift COVID symptom checks for temperature, symptoms, and exposure risks.
Performance Tracking is included in Decision Logic’s Labor Scheduling package.
A store manager who actively engages with staff using Performance Tracking champions the upholding of company standards while creating accountability for both parties. It gives the store and above-store operators a tool to implement hiring and scheduling strategies - putting the right people in the right place at the right time. Staff is also more prone to take pride and ownership of their responsibilities when they are frequently assessed on them. There has been a lot of research and evidence infusing that well-executed Performance Tracking for shift-readiness yields:
Higher guest satisfaction
Increase in repeat traffic
Increase in staff efficiency - and better labor stats
Lower staff turnover
The real-life use of the results varies widely, but is most commonly used for Labor Scheduling. The Performance Sheet Reporting can be used to rank staff based on total, or any scoring metric, for the previous labor week. Common rewards include:
Choice of floor chart section
Entry for prize levels
Bonus pay, vacation, etc.
See the Navigation section of this article for links to the three Customer Knowledge Base Articles that encompass Performance Tracking in Decision Logic!