UDT Requirements for Decision LogicThis application is a windows service with a client interface. It will not interrupt POS services or functions
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For additional questions or assistance, please submit a support ticket by visiting the Decision Logic Help Center.
All training videos are located in the Decision Logic Video Vault
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To launch UDT client, navigate to Knowledge Management Systems and launch UDT client one of three ways
Data should appear on your dlweb.com website within 30 minutes of the successful send.
See this article to determine if your system is running a 32 or 64-bit version:
32 Bit | 64 Bit |
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If you receive an Error Validating Store:
There are a few things that could cause this error. To determine where to start look for errors in UDTStoreTask.log.
a) The UDTClient service is running under an account that doesn't have Administrator privileges.
b) The date/time and/or daylight saving settings are incorrect on the machine.
c) The StoreID or StoreGUID in the configuration files are incorrect.
Situation | Suggested Step(s) |
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A | Configure the UDTClient service to use an account that belongs to an Administrator group. Verify that the user is able to hit https://tac2.mydlweb.com/UDTService/Service.svc from a browser. |
B | Correct the date/time. Be sure that the "Automatically adjust for Daylight Saving" option is enabled/checked. |
C | Verify that the StoreID and StoreGUID appSettings are correct in the configuration file. |
There are too many edge-cases that come up for different customers but here are the more common errors that we come across.
Task completed in error - no log files found match
This usually means that the task is unable to locate/connect to the data source.
POS | Suggested Step(s) |
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Aloha | - Be sure that the RootDirectory value are correct in UDT Server Management. Fix the timezone in Aloha in d:\bootdrv\alohaqs\data 1. Delete the timezone.ini file in d:\bootdrv\alohaqs\data Aloha then builds a new timezone.ini file the d:\bootdrv |
Micros | - Be sure that the ConnectionString value is correct in UDT Server Management. - Look for errors in UDTStoreTask.log - Debug task in Visual Studio |
Radiant | - Be sure that the RootDirectory and FileMask values are correct in UDT Server Management. - Look for errors in UDTStoreTask.log - Debug task in Visual Studio |
Squirrel | - Be sure that the ConnectionString value is correct in UDT Server Management. - Look for errors in UDTStoreTask.log - Debug task in Visual Studio |