How do I approve or deny Employee's Requests and create a Time Off Request?
This article shows managers how to approve or deny various employee requests that employees send from the Employee Central mobile application.
Overview
Employees will submit requests regarding their schedules from the Employee Central mobile application. Employee requests will appear on Decision Logic’s platform, where a manager must approve or deny their request. However, managers can update availability changes, enter and request time off, or offer up shifts on behalf of employees through Decision Logic’s platform.
Employee requests include:
Picking up a shift.
Time off.
Changes to their availability.
Managers will see various requests status for each of the request types: All, Pending, Approved, and Denied. Pending status is the default view.
Clicking on an employee’s name when viewing any request tab will populate a side panel with the employee’s information that is entered into the Employee Roster. The user must have at least View permissions to the Employee Roster to view the information. This will include their:
Name
Date of Birth and Minor icon if applicable.
Address
Home Phone
Job Roles
Stores they are assigned to.
Shift Swap
Employees can request to swap shifts after a schedule is posted and for jobs within the same role. Employees will accept a shift swap through the Employee Central mobile app. Once a shift is accepted, a manager must approve or deny the swap.
Managers can accept an employee’s swap on their behalf when a shift is released from the Employee Central app. When this occurs, the manager needs to approve the accepted swap. Additionally, managers can release or offer an employee’s shift from a posted schedule using the Labor Scheduler. Employees who are minors will have an “M” icon appear next to their name when swapping a shift.
Begin by navigating to:
Operations > Labor Scheduling > Employee Requests
Select a Company, Region, Area, or Store.
To change the default view, select a Date or Date Range.
Default time range is today’s day, the past two weeks, and up to one year in the future.
Click Apply.
Click Shift Swap. Shift swap should be the default landing page.
The default landing status is Pending.
Click the Arrow next to the Number of Candidates to expand the request to approve or deny.
Managers can deny a request to give up a shift by clicking the Red X within the Actions column. The Red X only appears when an employee is attempting to give up their shift.
Enter a Reason for the denied request. The entered reason will appear in the Employee Central app for that employee.
Click Submit.
To approve the shift swap, click the Green Checkmark next to the employee who has accepted the shift. This action automatically updates the employee’s schedule in the Employee Central mobile app.
Click the Checkmark next to an employee to Accept the swap on their behalf when multiple employees are Pending to pick up the same shift.
Clicking the Green Checkmark approves the shift swap.
Managers can click on the employee’s name to populate Employee Details.
Managers can view all approved or denied availability change requests by clicking the dropdown and making their selections.
Employees will see the approval or denial of their request immediately in the Employee Central app within the Activity History.
Time Off Request
Employees will request time off using the Employee Central app. Managers will approve or deny the employee’s request. Once a request is approved or denied, it cannot be reversed. However, the employee can cancel their request if approved or resubmit a request if denied. Additionally, managers can add a request for time off on the employee’s behalf.
Approve or Deny Request
Managers will approve or deny requests by navigating to:
Operations > Labor Scheduling > Employee Requests
Select a Company, Region, Area, or Store.
To change the default view, select a Date or Date Range.
Default time range is today’s day, the past two weeks, and up to one year in the future.
Click Apply.
Click Time Off.
The default landing status is Pending.
Requests submitted when there is a Blackout Date will appear along with the Blackout Reason(s).
Managers can click on the employee’s name to populate Employee Details.
Click Approve or Deny.
Denied requests require submitting a Reason. The employee will see the reason in the Employee Central app within their Activity History.
Create a Time Off Request for Employee
Managers can create a Time Off Request on the employee’s behalf by navigating to:
Operations > Labor Scheduling > Employee Requests
Select a Company, Region, Area, or Store.
To change the default view, select a Date or Date Range.
Default time range is today’s day, the past two weeks, and up to one year in the future.
Click Apply.
Click Time Off.
Click + Time off request.
Select an Employee from the dropdown.
Managers can click on the employee’s name to populate Employee Details.
Select the Date(s) the employee is requesting off.
Toggle off All Day if the request is for a specific time, not the entire day.
Select the Date(s) and Time(s).
Enter a Reason for the request.
Click Add Request.
Managers will still need to Approve the requests following the steps above.
Managers can view all approved or denied availability change requests by clicking the dropdown and making their selections.
Employees will see the approval or denial of their request immediately in the Employee Central app within the Activity History.
Availability Changes
Employees may request a change to their availability from time to time. Managers may get this request, for example, when the employee’s school schedule changes each semester, summer, holiday season, or spring break. Employees will send their requests using the Employee Central app. Additionally, managers can change an employee’s availability on their behalf.
When an employee submits a request from the Employee Central app, managers will approve or deny their request by navigating to:
Operations > Labor Scheduling > Employee Requests
Select a Company, Region, Area, or Store.
To change the default view, select a Date or Date Range.
Default time range is today’s day, the past two weeks, and up to one year in the future.
Click Apply.
Click Availability Changes.
The default landing status is Pending.
Managers can click on the employee’s name to populate Employee Details.
Click Approve or Deny next to each request.
Managers must Submit a Reason for denying an availability change request. The reason entered will appear on the Employee Central app for that employee.
Managers can view all approved or denied availability change requests by clicking the dropdown and making their selections.
Employees will see the approval or denial of their request immediately in the Employee Central app within the Activity History.
Table of Contents
For additional questions or assistance, please submit a support ticket by visiting the Decision Logic Service Center.
Check out some helpful links below.
How do I create, edit, and post employees' schedules using the Labor Scheduler?
How do I add or edit an Employee's Availability?
What are the features of the Employee Central mobile app?
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