The standard process for requesting a resend for an invoice or a price file/catalog is the following:

Requesting Support/Help for Customers

The process below is for opening incidents/tickets with the Sysco Service Desk (CSG) regarding electronic files (EDI or Non-EDI) issues:

Complete the following steps:

Send an email to: 000-customer.support@corp.sysco.com or servicedesk@corp.sysco.com or call 281-584-1190.
For SAP OpCo’s, ask the support desk to route the ticket to Level 2 Sales SAP B2B team.
For SUS/Legacy OpCo’s, ask the support desk to route the ticket to Level 2 Sales Legacy B2B team.

Use the following guide to help expedite the resend of an invoice or catalog.

Email To — In the To: field of the email, always type 000-CUSTOMER.SUPPORT@corp.sysco.com or servicedesk@corp.sysco.com.
Insert Subject—In the Subject: field, type: B2B – Request Invoice or Catalog Resend for <add Customer Name>.
Insert Body of Message— B2B Team - Please trigger a resend of the invoices or catalog noted below.

Send an email to: 000-customer.support@corp.sysco.com or servicedesk@corp.sysco.com cc: helpdesk@decisionlogic.co your Account Manager or Implementation Manager andrea.patterson@decisionlogic.co
Customers will need to provide a list of Sysco item numbers from the Decision Logic Bid File Maintenance#Download that are missing OR that need to be configured as Split or Broken Case items to Sysco
Sysco will need to add items and will do so every Friday before 9 am CDT
Sysco will need to ensure items are properly formatted for Decision Logic split/broken case setting
- To do this Sysco must provide two lines for each split/broken case in the .832 file. One line for the case price and a second line for the each price.
- Decision Logic can share customer numbers and item numbers with Sysco IT where this format is working correctly to ensure they apply the same format for each Opco's Integration.