You can submit a support ticket in a few ways.
You can select the question mark on the top right side of your Decision logic screen and that will bring you to the Decision Logic Help Center where a ticket can be created for the Help Center to assist you.
You can also email them directly at firstname.lastname@example.org
All responses and correspondence will be sent to your email. You do not have to log in to the Decision Logic Help Center to submit a ticket.
If you would like to view all of your tickets including attachments and any ticket that you have been added to, you must log in to the Decision Logic Help Center.
If you cannot recall your password please select Can't log in? at: http://decisionlogic.atlassian.net/
We will take the information you provide and try to review or recreate any error.
The more information we have, the faster we will be able to assist in getting to a resolution.
Example1: Reports> Cost and Variance> Cost of Goods Sold> Las Vegas, P4w2
Example 2: COGS, Las Vegas, April 10-April 18
Examples are: bid files changes, order guide or menu set changes, etc
Note, we ask that you do not ever submit a Social Security Number. You will want to provide the full name of an employee and their last 4 digits of their SSN.
Each ticket has an issue type and are used to distinguish differences between the types of support issues.
For additional questions or assistance, please submit a support ticket by visiting the Decision Logic Help Center.
All training videos are located in the /wiki/spaces/CKB/pages/1121779733